It's expected to take between 1-2 weeks for your order to arrive. Please note that delivery time may vary depending on your location, customs clearance procedures, logistics arrangements, weather, and seasonal holidays.
Orders shipped outside of Japan may be subject to customs duties, import taxes and fees levied by the destination country. Customs policies vary widely from country to country; please contact your local customs office for more information. ochasis has no control over these charges, nor can ochasis predict what they may be.
Such charges are not always incurred. However, any additional charges for customs clearance must be fulfilled by you.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Unfortunately we can't modify or cancel your order once it's placed. All sales are final. We also cannot change the shipping address after the order is placed so please review your order carefully before placing it.
Please note that we will only accept exchanges on damaged, defective or incorrect products free of charge within 5 business days of your receipt of the order.
Please inspect your order immediately upon receipt. If your order is incorrect, or is unfit for use due to visible damage or contamination, email us at firstname.lastname@example.org for exchange instructions along with your order number, a short description of the problem and photographic proof.
If merchandise is damaged in transit, please save the package to file a damage claim at your local post office.
Once your request is approved, we will ship the same item or the correct item you originally ordered to you. If the replacement item is not available, we will offer an exchange for a product of equal value.
Please note that the following items are not eligible for exchanges:
- Any opened item - Any used item - Any item not in its original packaging - Any item not in the same condition that you received it - Any item for which an exchange is requested more than 5 business days after delivery